When faced with a problem, there is a simple technique that when applied properly can help you to quickly get to the root cause of the problem and thus identify what needs to be done not only to fix the problem, but prevent the problem from reoccurring. The technique is called The 5 Whys. This [...]
Continue Reading →On this week’s show we benchmarked the local, Huntsville Alabama company – Mortgage America. I have been working with Mortgage America since November of 2010 and have great success! The entire branch participates in improving the overall process with the focused goal of completing any mortgage within a 10 day window. Hear about their success [...]
Continue Reading →Below is a “reprint” of the old February 8th LEAN Frog blog that inspired this week’s show: I have a confession – a few times a week I run through a local fast food establishment and grab a sausage biscuit for breakfast. I know, I know, please spare me the lectures I hear them all [...]
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