“I can’t believe that we didn’t see this coming. It’s so clear now that it was a bad decision. I mean really, we should have known that we couldn’t sale ice to Eskimos.” All humor aside, most of us in our careers have witnessed teams composed of really smart people make really “dumb” decisions. One [...]
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I once got into a debate with an HR manager about what leads people into committing ethic violations or outright fraud. The manager’s stance was that this was a matter of character and good people would not ever commit any form of ethics violations. If someone did, it was obvious that they were a “bad” [...]
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“He’s got to go! I can’t believe he said that to my customer.” I could almost feel the tension radiating from my client as he told me about his latest employee debacle. His face was red and his foot was tapping. I took a deep breath and asked the question that I already knew the [...]
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Your work environment will either IMPROVE from today’s standard or ERODE. It definitely will not stay the same! That means that if your looking for that stapler today… well, you more than likely will look for it again in the future. When you consider not only our physical work space but also consider the [...]
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So the question is, should you invest your time, energy and money making that idea that hit you in the shower this morning come into existence? Can it really make a difference in your business? There are two easy approaches to evaluating improvement ideas, the first approach is one that I find works well with [...]
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Do you or have you ever had an improvement idea suggestion box for your company? How is it or how did it work out for you? Did you ever really get good ideas? Where you ever able to take any of those good ideas and get them done? The sad thing is that most improvement [...]
Continue Reading →The last time you had to estimate the length of time a project would take, how reliable was that estimate? Often this is one the hardest things for people to do accurately and yet it is also one of the most important things that you can learn how to do. We need to understand how [...]
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1. Eat the worm – Do the thing you don’t want to do first. When you think about the things you have to do today, what tasks are there that you find yourself already drained just thinking about them – Cold calling potential customers; Addressing an employee issue; Completing that detailed proposal? We all have [...]
Continue Reading →Often times in our businesses it is easier for us to identify when our processes are not working than it is to know how to make them work better. It is not uncommon for people to struggle trying to fix their internal processes. If this sounds like you, checkout the Process Analysis Table below. This [...]
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“Day, n. A period of twenty-four hours, mostly misspent. “ – Ambrose Bierce It has been said that we live in the age of the microwave oven – we want everything to happen now. The problem that I see in most small businesses is that everything does happen now – the phone rings, an employee [...]
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